Home » FAQ

How is the instrument shipped and how long about the delivery time?

We will ship instrument by EMS or e-express or similar service, It is usually take about 7 ~15days to most countries, some far away country we will ship by DHL/fedex or similar

We will help you find the right courier with good service and competitive price.

How about the payment option?

Available payment methods: Paypal, T/T, West Union, and etc.

How about your after-service?

We provide 30 days trial periods. After you receive your order, you have 30 days to examine it, full refund for return under original condition without artificial damage. Buyer responsible for return shipping cost.

If you return the instrument to us, please make sure you packing it securely and carefully. The best thing would be to use the packaging material in which you received the instrument from us. We refund to you after received the return one.

Could you offer customized service?

Yes. Please write to us your detailed requirement or the chart paper to us.

Does the instrument well set up?

Yes, all our instrument are professional set up and double checked for ready to play. In some case the sound post would fall down during transportation, then you need to find a local luthier to help you mount it.

What size shall we order for children violin?

Arm length

Approx. age

Approx height

Violin size

340-430 mm


1,00-1,20 m

1/16 (230 mm)

420-445 mm


1,10-1,30 m

1/8 (255 mm)

445-510 mm


1,20-1,35 m

1/4 (280 mm)

500-570 mm


1,20-1,45 m

1/2 (320 mm)

560-600 mm


1,35-1,50 m

3/4 (335 mm)

> 600 mm

> 10

> 1,50 m

4/4 (355 mm)

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